Strong systems and tools enable managers to drive high-quality programming and accelerate staff growth. In this session, managers will engage deeply with updates to observation practices, including the program quality scorecard and revised skills trajectory, with a focus on how to use these tools to coach and develop their teams. The session will center on the challenge of internalizing these tools as a manager, moving beyond understanding to using them consistently to deliver targeted feedback, and hold staff accountable to growth. Managers will leave with greater clarity on how these tools connect, increased confidence in using them to guide coaching conversations and accountability observations, and concrete next steps for driving their team’s development.
